Front desk kiosks
Kiotel
Self-service check-in kiosks with live video help
Guest Experience Technology for Hotels
Guest experience technology is the set of guest-facing tools a hotel uses to make check-in, room access, communication and in-stay services easier. Below are the guest experience partners we work with, from self-service kiosks to in-room tablets.
Guest Experience Partners
View all partners
Front desk kiosks
Digital room keys
Flexipass
Mobile, web and wallet room keys that work with existing locks
In-room tablets
SuitePad
In-room tablets for hotel info, messaging and upsells
Shuttle tracking
TrackMyShuttle
Real-time shuttle tracking for guests, no app needed
Cloud phones + AI
Avalora
Cloud phone system with an AI assistant for guest requests
Cloud PMS
Mews
Cloud PMS with online check-in and check-out
24/7 hotel retail
Digit7
24/7 self-service micro-markets and smart coolers
EV charging
Stay-N-Charge
Managed EV charging for hotel guests
The basics
What Is Guest Experience Technology?
It covers the tools guests touch before, during and after a stay. The goal is to let guests get what they need quickly, with or without a staff member. Common types include:
- Self-service check-in and front desk kiosks
- Mobile and digital room keys
- Guest messaging and AI assistants
- In-room tablets and digital directories
- Hotel phone systems
- Shuttle tracking
- 24/7 grab-and-go retail
- EV charging
Buying tips
How to Choose the Right Guest Tech
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01
Start with the moment that causes the most friction, such as check-in, service requests or transport.
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02
Check that it works with your PMS and door locks.
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03
Make sure guests can use it on their own, and staff can step in when needed.
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04
Compare the full cost, including hardware, setup and support.
FAQs
